RideMVTA

📱 App Reviews Summary

The Good 😊

• Most Drivers are Awesome: Drivers generally receive praise for their service. 🙌
• Convenient for Events: It's a great way to get to and from games and events like the Vikings games and the MN fair. 🎉🏈
• Affordable: Users love that it’s cheaper than Uber or Lyft. "Literally Uber but way cheaper." 💵
• Easy to Use: Many reviewers find the app user-friendly and a breeze to navigate. "Easy Peezy” and “Super easy!" 😎👌
• Great Customer Service: Shoutout to Beverly and others for their great service! 🌟
• Connect Feature Rocks: Buying tickets and planning shuttles with Connect is extremely convenient and a great deal, especially if you’re hauling a bike. 🚴‍♂️

The Bad 😤

• Customer Service MIA: One user complained that customer service never answers the phone. 📞🤷‍♂️
• Booking Challenges: Users find booking rideshare tricky and some addresses appear with errors or get duplicated. Also, issues with the app not recognizing addresses and having to call customer service repeatedly to fix it. 🙄📍
• Driver Woes: A couple of complaints about drivers; one missed a turn and got upset, and another didn’t even apologize for a long 40-minute wait. 🚗🙅‍♂️
• Payment Issues: The app won’t accept some forms of payment, like the GoTo card, which works on their normal buses. 💳🚫

The Ugly 😬

• Long Wait Times: Despite promises to reduce wait times, some users report waiting up to 40 minutes, and drivers don't always seem apologetic about it. 🕰️😒
• Basic Features Missing: One user pointed out they can’t even see a basic bus schedule, questioning the app’s purpose. 🤔🗓️

Conclusion 💡

While the app is cheaper than rideshares like Uber and is convenient for events, it suffers from some major booking and customer service issues. But hey, at least it's easy to use (sometimes)!

Ride on... if you’re not in a hurry! 😉🚍