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4.7
Average Rating
111,415
Total Ratings
12,345
Total Reviews
Connectivity, More Fragile than a Soap Bubble!
Looks like connecting the meters can be a real pain. One user couldn’t connect their Samsung S25 at all – talk about a rough start! Another said they got their shiny new Pixel 9 Pro to work, but only after a metric ton of troubleshooting and Google-induced headaches. Meanwhile, some folks are having issues linking up their Accu-Chek Guide Me as the app won’t sync anymore. Basically, it's a matchmaking nightmare of epic proportions. 💔🦠
Sign-in Saga: Passwords & Email Woes
Oh, the struggle is real when it comes to logging back in! Multiple users reported the app refusing to let them back in, claiming their passwords are wrong, and refusing to send verification emails. Sounds like a digital version of “Sorry, not sorry”! In fact, one user called the support bots, implying the customer service is as useful as a chocolate teapot. 🍫❌
Functions & Features Flop
The app’s doing a split between offering basic, nearly caveman-like functions and what users deem as pointless frills (hello, points system, we're talking about you). They seem to have missed out working on multiple device support, and it's making Roche bills skyrocket. Plus, features like timestamping glucose levels in different time zones are giving jet-setters a tough time. Time travel shouldn’t be this hard, should it? 😫🌍⏰
Update Upheavals & A1C Aspirations
Oh boy, those fresh updates are causing all sorts of chaos! Users report issues like incorrect blood readings, being forced to re-enter Bluetooth codes every single week, and having to manually input data which defies the whole purpose of automatic tracking. One user wishes for an upgrade showing their A1C levels once a day instead of thrice, because who wants to feel like a pin cushion? 🩸🔄🛠️
A Silver Lining? Kinda...
Amidst the tech chaos, a few users seem to think the app is still doing its job—keeping track of blood sugar levels and impressing doctors during appointments. For them, the readings move swiftly to the app, and adding details feels like a breeze. Also, one user declared it simply "works". So, YAY for small victories! 🎊🤸♂️📲
In short: The app’s a swine dive of connectivity issues, stubborn sign-ins, and update-induced breakdowns, but for a few brave souls, it keeps the sugar levels in check. Good luck, aspiring blood sugar ninjas! 🥷🍭📏
"Unable to connect my new Samsung S25 to the meter. It sees the meter serial number, but I cannot insert the device pin."
"Lately has trouble importing from Accu-chek Guide me. Also please make it compatible with Health Connect."
"Useful"
"The app is good, but I wish it would show A1C, checking once a day rather than 3 times a day."
"The app is very basic in terms of connectivity and functions. They have missed working on critical functions like supporting multiple devices and have focused on useless features like points. Please provide support for multiple glucose monitors and this promoting people to pay Roche more."
"Won't allow me to log back in. Keeps saying password wrong. Choose forgotten password and it won't send a verification email. Keeps saying. Sorry, something went wrong. Was great until last update. Now totally useless"
"Samsung S9 & I had to upgrade to a pixel 9 pro it does pair with my new phone . Finally got it working. Probably my fault had to use a different email & restart everything I'm going to blame Google & being unfamiliar with a new phone it kept defaulting to the wrong email. Seems to work flawlessly all my data transfered complete"
"The time can't change to local time while I'm traveling. Now that I'm back to US, the time started to change to my previous local time. So frustrated!"
"Can't get it to connect with my monitor"
"not working as expected wrong year sometimes not transmitting just bad 😞"
"programme worked well up to the last update no it won't transfer data from accu-chek guide me. installed on the 2nd phone and still had to manually insert figures"
"Love it, keeps track of your blood sugar readings and is especially handy to show your when at appointments"
"Great to use, the sugar reading moves to this app quickly and allows to add reading details."
"can't sync anymore"
"You will have to set up a account with this trap what if it was a emergency then It will be a problem."
"After the last update about once a week I have to re-enter the devices Bluetooth code to my phone & after the late update the app is recording a incorrect blood reading 5.1 instead of 5."
"Can't sign in so it can't be used. Support email is useless. CS got back to me and is no help. Heard from 3 different people who telle the same things. I guess they are bots and there are no CS people. Don't waste your time on this app"
"Couldn't install, no verification email after several attempts. ☹️"
"it works."
"not taking values automatically"
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