Information Technology Specialist
Join an established firm as a full-time IT Specialist. Competitive salary, contract position. Hands-on support, team environment, growth opportunities, and a professional workplace culture.
If you are considering an IT Specialist position with Universal Support Systems Ltd, you’re looking at a contract, full-time opportunity. Salary ranges are competitive, with some similar roles between CA$65,000 and CA$110,000 annually. Expect to work on-site in a collaborative environment where your technical skills are put to practical use every day.
What the Day-to-Day Looks Like
You’ll handle first and second line technical support, trouble-shooting both for internal staff and some external teams. Common interactions take place in-person, over Teams, via email or by phone. Maintaining professionalism and efficiency throughout each step is key.
The role involves resolving and taking ownership of incidents or service requests using Service Now, plus overseeing device replacements to ensure equipment runs smoothly for everyone. You’ll be tasked to install authorized software on laptops and mobile devices and will play an important part in maintaining ITIL standards and hitting SLA targets on each assigned ticket.
Pros of This Opportunity
One of the biggest draws is the consistent, on-site interaction with both users and your IT team, encouraging continuous learning and skill development. The office culture supports growth-oriented professionals who value clear communication and customer satisfaction.
With hands-on exposure to tools like ServiceNow, Active Directory, Windows, and Office 365, you sharpen talents in system administration—and get the satisfaction of tangible results.
Contras a considerar
Some candidates might find the strictly on-site condition restrictive compared to remote options. The fast pace of prioritizing and managing competing requests can also prove challenging during peak periods.
Security screening and background checks are mandatory, which could be a longer onboarding step for some applicants.
Veredicto
If you’re passionate about IT support, thrive in a structured work environment, and appreciate being in the heart of technical action, this could be an ideal career move. The role provides rewarding daily challenges with visible impact and room to advance your expertise.
