Senior Technical Support Developer
Lead the stability and performance of critical tech in a supportive Capital Markets team, with career growth, hybrid work, and wellness benefits. AWS, Python/C# asset.
The Senior Technical Support Developer position offers full-time employment and a salary that is discussed individually. The role promises immediate start and provides an environment focusing on innovation, flexibility, and operational excellence for those with a bachelor’s in computer science or relevant experience.
Applicants for this role should expect to provide advanced IT support for critical applications within the Capital Markets Clearing IT team. The job emphasizes resolving complex incidents, improving application stability, and enabling robust automation through development work—making this both a technical and collaborative opportunity.
Day-to-Day Responsibilities
Support for production incidents and diagnosing complex technical issues are top priorities. You will develop tools that boost application stability, automate processes, and review AWS cloud environments.
Working closely with fellow IT experts across development, infrastructure, and security, you’ll identify root causes and design lasting technical solutions. Documentation and procedural improvement are regular parts of your duties, ensuring smooth knowledge transfer within the department.
Participation in application releases and post-deployment support rounds out this hands-on role. Staying on top of new features and maintaining compliance with operational needs is crucial for seamless banking operations.
The ability to work with Python, C#, JavaScript, C++, and REST APIs stands as a key strength, alongside your cloud expertise, notably within AWS. Experience with automation through Excel and Access is a welcome bonus.
Continuous learning, communication, and teamwork are the heartbeat of the role. You’re set up for success with strong structures and guidance but are expected to display initiative and accountability.
Advantages of the Role
A healthy work-life balance is fostered by a hybrid work scenario and a flexible schedule. The company places genuine emphasis on staff wellbeing, offering a variety of benefits for you and your family’s security.
Development doesn’t stop at your initial training. National Bank provides access to resources like their Data Academy, language classes, and mentoring to help you advance your career or even switch directions within the company.
Drawbacks to Consider
Given the high-impact environment, the role may come with demanding periods, especially when mission-critical issues arise. Some may find the expectation of proactive support and continuous improvement to be intensive.
The position also expects fluency in both English and French for effective communication. Those not fluent in both could find onboarding and collaboration challenging.
Verdict
This role shines for technically skilled candidates seeking a dynamic IT support challenge within a supportive culture. The flexibility, career advancement options, and generous benefits are significant positives for the right applicant.
